Faq

faqs

Why is the discount calculated only on power consumption charges and not on the total amount of the electricity bill?

The electricity bill includes various categories of charges and more specifically:

  • Power Consumption Charges, Regulated Charges, Taxes and Duties, Charges in favour of third parties.
  • The Power Consumption Charges is the only category, where charges may vary depending on the Supplier. The remaining categories are fixed for all Suppliers and are paid to Public Authorities.
What are Regulated Charges?

Regulated Charges cover the following:

• the Hellenic Electricity Transmission System

• the Hellenic Electricity Distribution Network

• the Services of General Interest

• the Special Duty for the Reduction of Air Pollutant Emissions

• Other Charges

Is there an additional charge for changing supplier?

 There is no charge for changing supplier.

How often will I receive a bill?

The billing for all nrg plans is done on a monthly basis.

What is the ESTIMATED Bill?

The ESTIMATED bill is calculated under estimation based on the electricity consumption. Said estimation is based on the invoiced Meter's electricity consumption history, while the amount charged in the estimated bill is deducted from the next issued actual bill.

What happens to the deposit I have paid to my previous Supplier?

The deposit you have paid to your previous Supplier is returned to you by the previous supplier in your final bill by setting it off.

During the Supplier change procedure, is there a risk of a power cut?

No. You will not be left without electricity, since the Supplier change transaction happens on an accounting basis.

In case of fault, whom should I contact?

DEDDHE's Fault Center is responsible for repairing faults.

How does nrg attain my meter readings?

nrg gets the readings of its Low-Voltage customers from DEDDHE. For Medium-Voltage customers, the responsibility of measurement rests with both the Independent Power Transmission Operator (ADMHE) and the Hellenic Electricity Distribution Network Operator (DEDDHE). Both of them send their measurements to nrg who then calculates the charges according to its customers' applicable tariff.

If I object the meter reading shown in my bill, who may I get in touch with?

In this case, you must send a written complaint to nrg stating that you question the result of the measurement. nrg forwards your complaint to the competent division of the Hellenic Electricity Distribution Network Operator (DEDDHE) and notifies you regarding DEDDHE's response. To get the relevant Form click here.

How do I become an nrg customer?

To become an nrg customer, fill out the Application Form here and attach your most recent actual bill. You may also call us at +30 801 22 22 555 and a customer support executive will contact you as soon as possible. In any case, the procedure is free of charge and does not involve any changes to your electricity meter.

What is the time needed to change electricity supplier?

The time needed is about 4 business days from the date of signing your application.

What are the General Conditions of the nrg Supply Contract for my business or my home?

To find out more about the General Conditions of the Supply Contract for residential customers click here and the General Conditions of the Supply Contract for business customers click here.

What is the duration of an nrg Electricity Supply Contract?

The duration of the contract is indefinite. However, you are entitled to terminate it without any additional charges.

In the event of fault whom should I contact?

You should contact the Hellenic Electricity Distribution Network Operator (DEDDHE), quoting your meter number and address. Search here for the telephone number of your local Fault Center.

To which areas of Greece does nrg supply electricity?

nrg can supply electricity throughout the mainland of Greece, Crete and all interconnected islands.

Why choose nrg?

nrg offers significant discounts, while delivering high quality customer services, to ensure each customer's specific needs and expectations are met.

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Code of practice of handling Customer Inquiries and Complaints
Code of practice of handling Customer Inquiries and Complaints

We respond to your Inquiries or Complaints in an objective and efficient manner.

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Switch supplier in 3 simple steps

Step 1
Step 1

Call us at +30 801 22 22 555, holding your most recent actual electricity bill or apply online here.

Step 2
Step 2

We help you fill out the Application Form over the phone and you send us the necessary documentation via fax.

Step 3
Step 3

We arrange a meeting for the signing of the Application Form and within 5 business days, you will be notified by sms about the completion of the process.

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READY TO SWITCH?