Customer Experience

our goal is to deliver more than you expect every time!

Superior customer communication and a commitment to cost-effective solutions, always making you our top priority!

Contact us
Contact us

We stand by you with zero hold time in the call center

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Principles of communication with customers
Principles of communication with customers

Our goal is to exceed your expectations

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Customer Service Values
Customer Service Values

We are proud of our customer reviews

 
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Code of practice of handling Customer Inquiries and Complaints
Code of practice of handling Customer Inquiries and Complaints

We respond to your Inquiries or Complaints in an objective and efficient manner.

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LinkedIn
LinkedIn

Follow us on LinkedIn to get the latest news on nrg

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FAQs

Why is the discount calculated only on power consumption charges and not on the total amount of the electricity bill?

The electricity bill includes various categories of charges and more specifically:

  • Power Consumption Charges, Regulated Charges, Taxes and Duties, Charges in favour of third parties.
  • The Power Consumption Charges is the only category, where charges may vary depending on the Supplier. The remaining categories are fixed for all Suppliers and are paid to Public Authorities.
What are Regulated Charges?

Regulated Charges cover the following:

• the Hellenic Electricity Transmission System

• the Hellenic Electricity Distribution Network

• the Services of General Interest

• the Special Duty for the Reduction of Air Pollutant Emissions

• Other Charges

Is there an additional charge for changing supplier?

 There is no charge for changing supplier.

How often will I receive a bill?

The billing for all nrg plans is done on a monthly basis.

What is the ESTIMATED Bill?

The ESTIMATED bill is calculated under estimation based on the electricity consumption. Said estimation is based on the invoiced Meter's electricity consumption history, while the amount charged in the estimated bill is deducted from the next issued actual bill.

We value your opinion

Theodosis Alexopoulos
Theodosis Alexopoulos
CEO of Drops Laundry Services

Our collaboration with nrg on matters of power supply has been very successful, since the company's consistency and reliability have proven to be exemplary. Over time, our business collaboration has evolved into a profound relationship of trust and we are proud to count among our partners a company such as nrg which delivers services of outstanding quality.

Klaba Athanasia
Klaba Athanasia
Residential Customer

What stood out the most to me is the quick response! I fully understood what I was going to be paying and why, how much money I will be saving each month and when I had some questions, once again in a quick and comprehensive manner the nrg staff answered all of my questions. With one phone call!

ARE YOU READY TO CHANGE?